1. Overview
These Terms of Service ("Terms") apply when you access or use tentaclick.co, use any calculator or audit widget on the site, book or buy a Tentaclick System Audit, or purchase a Tentaclick system build, subscription, managed service, or related service.
References to "Tentaclick," "we," "us," and "our" mean the operator of the Tentaclick website and services, and any Tentaclick business entity, trading name, or contractor identified in an order form, checkout, invoice, proposal, statement of work, or signed agreement. If a separate signed agreement applies to a paid service, that agreement controls where it conflicts with these Terms.
By using the site or buying from Tentaclick, you agree to these Terms. If you are acting for a business, you confirm that you have authority to bind that business.
2. What Tentaclick Provides
Tentaclick provides practical marketing systems for owner-led service businesses. The current public path starts with a paid System Audit, then may lead to a focused fix, a Wave System, a Tidal System, a later Managed Growth layer, or a recommendation to wait.
Services may include audit work, intake and handoff review, missed-call and enquiry recovery, quote follow-up, review request flows, reactivation campaigns, reporting views, landing pages, forms, automations, messaging workflows, integrations, system tuning, and managed marketing support when scoped.
The exact scope, price, timing, deliverables, usage limits, platform costs, and support level for any paid service are the ones stated in the applicable checkout, order form, proposal, invoice, or signed agreement.
3. System Audit Terms
The System Audit is a paid diagnostic pass through the handoffs that affect enquiries, replies, quotes, bookings, reviews, old customer lists, and operator visibility. It is not a guarantee that a specific system will be recommended or that a build should start immediately.
Unless stated otherwise at checkout, the public System Audit fee is $297. The audit fee is credited toward setup if Tentaclick builds a system for the same business within the credit window stated on the site, checkout, proposal, or audit recommendation. If no different window is stated, the credit window is 14 days from delivery of the audit recommendation.
The audit credit is not cash, cannot be transferred to another business, and cannot be applied to third-party platform charges, ad spend, taxes, payment processor fees, or other pass-through costs unless Tentaclick agrees in writing.
Unless required by law or stated otherwise in writing, audit fees are not refundable after the audit work has started. If Tentaclick cancels and cannot reasonably reschedule or deliver the audit, the audit fee will be refunded.
4. Your Responsibilities
You are responsible for giving accurate business information, timely access, working assets, and approvals needed to complete the audit or build. This may include website access, form access, phone or messaging details, calendar settings, CRM exports, ad account context, review platform context, customer list exports, quote examples, and internal process information.
You are responsible for the legality and accuracy of the content, customer data, consent records, claims, offers, prices, promotions, reviews, testimonials, and instructions you provide to Tentaclick.
If you delay access, assets, approvals, or decisions, project timing and delivery dates may move. Deployment targets begin only after the audit, required access, assets, and agreed scope are confirmed.
5. Email, SMS, Calling, and Messaging Compliance
Many Tentaclick systems can involve email, SMS, calls, chat, forms, and other messaging channels. You are responsible for having the required permission, lawful basis, opt-in records, customer relationship, and opt-out process for messages sent from your business or on your behalf.
You must not use Tentaclick systems to send unlawful, deceptive, harassing, misleading, or non-consensual communications. You must honor unsubscribe, STOP, opt-out, deletion, and suppression requests promptly.
Tentaclick may refuse, pause, or remove a campaign, workflow, contact list, message, or integration if we believe it creates compliance, deliverability, platform, reputation, or legal risk.
6. Third-Party Platforms and Costs
Tentaclick may use third-party platforms for CRM, automation, booking, calendars, payments, analytics, email, SMS, calls, forms, AI tools, hosting, data storage, integrations, ad platforms, and reporting. Those platforms are not controlled by Tentaclick, and their own terms, fees, limits, downtime, review processes, and policy changes may apply.
You are responsible for third-party costs unless a written order says they are included. This can include software subscriptions, domains, phone numbers, SMS or call usage, email sending, payment processor fees, ad spend, creative costs, integration tools, and platform add-ons.
Tentaclick is not responsible for third-party outages, policy changes, account restrictions, deliverability limits, rejected ads, suspended numbers, disabled integrations, or platform behavior outside our reasonable control.
7. Automation and AI-Assisted Work
Tentaclick may use automation and AI-assisted tools to draft, route, classify, summarize, score, or support parts of the audit, build, reporting, or service delivery process. Human review is used where the context calls for judgment, approval, or sensitive business decisions.
You remain responsible for reviewing and approving customer-facing copy, offers, pricing, legal claims, regulated claims, customer messages, and business decisions before they are used. Do not rely on automated outputs as legal, financial, tax, medical, or regulatory advice.
8. No Guaranteed Results
Tentaclick builds systems intended to improve response, follow-up, routing, review collection, reactivation, reporting, and operating visibility. We do not guarantee revenue, profit, lead volume, rankings, conversion rates, booked jobs, review counts, ad performance, or customer behavior.
Calculators and examples on the site are conservative models or illustrations. They are not promises, forecasts, financial advice, or guarantees. Actual results depend on your market, offer, pricing, reputation, speed, team, customer demand, list quality, ad spend, seasonality, and follow-through.
9. Fees, Billing, Taxes, and Late Payment
Fees are due as stated in the applicable checkout, invoice, proposal, order form, or signed agreement. Recurring services are billed in advance unless stated otherwise.
Prices do not include taxes, payment processor fees, ad spend, third-party platform costs, or pass-through charges unless stated in writing. You are responsible for taxes and charges that apply to your purchase.
If payment is late, Tentaclick may pause work, suspend access, withhold deliverables, or terminate services after reasonable notice. You remain responsible for fees already incurred and any non-cancellable third-party commitments approved for your account.
10. Subscriptions, Cancellation, and Service Changes
Monthly system and managed services continue until cancelled under the terms stated in the applicable order. Unless your order says otherwise, cancellation applies at the end of the current paid billing period and does not create a refund for time already paid.
Tentaclick may change, pause, or retire a service feature when required by platform changes, compliance risk, operational limits, security needs, or business judgment. If a material change affects a paid service, we will use reasonable efforts to give notice and offer a practical replacement or transition path.
11. Access, Credentials, and Security
If you give Tentaclick access to accounts, platforms, files, customer data, or business systems, you authorize us to use that access only to provide the requested audit, build, support, or service. Use role-based access and least-privilege permissions where possible.
You should not send passwords through plain email or chat when a safer access method is available. You are responsible for removing Tentaclick access when the work ends unless a managed service remains active.
Tentaclick uses reasonable safeguards, but no system is perfectly secure. You must tell us promptly if you believe account access, credentials, customer data, or a connected platform has been compromised.
12. Confidentiality
Each side may receive non-public business, technical, customer, financial, operational, or strategic information from the other. The receiving side must use confidential information only for the relevant audit, project, service, or business relationship and must protect it with reasonable care.
Confidentiality does not cover information that is public, already known without a duty of confidentiality, independently developed, or lawfully received from another source. Tentaclick may disclose information to contractors, service providers, professional advisers, or authorities where needed to provide services, operate the business, or comply with law.
A separate NDA or client agreement may add more detailed confidentiality terms.
13. Intellectual Property
The Tentaclick site, brand, copy, design, frameworks, templates, workflows, documentation, methods, scripts, calculators, audit format, system architecture, and service processes belong to Tentaclick or its licensors unless stated otherwise.
You retain ownership of your business content, customer data, logos, brand assets, offers, photos, existing materials, and other materials you provide to Tentaclick.
After full payment, you receive the right to use the final deliverables created specifically for your business for your internal business operations. Tentaclick retains ownership of reusable methods, templates, pre-existing materials, know-how, general workflows, and non-client-specific components unless a signed agreement says otherwise.
You may not copy, resell, sublicense, publish, or reverse engineer Tentaclick templates, workflows, audit materials, calculators, internal documentation, or system methods except as allowed by a written agreement.
14. Proof, Case Studies, and Public Mentions
Tentaclick will not invent testimonials, borrow logos, or imply results that did not happen. We may ask to use your business name, logo, anonymized data, testimonial, screenshots, or case study material. We will only use identifiable customer proof with permission.
Unless a written agreement says otherwise, Tentaclick may use non-identifying lessons, patterns, examples, and aggregated observations from client work to improve its services and explain its methods.
15. Acceptable Use
You may not use the site, tools, systems, or services to break the law, infringe rights, mislead customers, send spam, scrape data unlawfully, upload malware, interfere with systems, collect sensitive data without authority, or operate campaigns that create material legal, privacy, platform, or reputation risk.
Tentaclick may suspend or end access to any service if we believe your use creates risk for Tentaclick, a third-party platform, your customers, or the public.
16. Website Tools and Content
The calculators, audit widgets, blog posts, guides, and examples on this website are provided for general business information. They are not legal, financial, tax, accounting, investment, medical, or regulatory advice.
We try to keep the site accurate and useful, but we do not promise that every page, number, model, link, or third-party source will always be complete, current, or error-free.
17. Disclaimers
The site and services are provided on an "as is" and "as available" basis except where a signed agreement states a specific warranty. To the fullest extent allowed by law, Tentaclick disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.
Some laws do not allow certain exclusions. In that case, the exclusions apply only to the maximum extent allowed.
18. Limitation of Liability
To the fullest extent allowed by law, Tentaclick will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, business interruption, platform downtime, ad account restrictions, message deliverability issues, or customer actions.
To the fullest extent allowed by law, Tentaclick's total liability for any claim related to the site, audit, system, subscription, or service is limited to the amount you paid to Tentaclick for the specific service giving rise to the claim during the three months before the event that created the claim.
19. Indemnity
You agree to defend, indemnify, and hold Tentaclick harmless from claims, losses, damages, liabilities, penalties, costs, and expenses arising from your business content, customer data, instructions, offers, customer communications, consent records, platform accounts, breach of these Terms, or unlawful use of the site or services.
20. Governing Law and Disputes
The governing law and forum stated in your signed agreement, proposal, checkout, or invoice applies. If no separate document names a governing law or forum, disputes will be handled under the laws and courts of the jurisdiction where the Tentaclick contracting operator is established, excluding conflict-of-law rules.
Before filing a formal claim, each side agrees to try to resolve the issue in good faith by email or call, unless urgent legal action is needed to protect rights, data, systems, or confidential information.
21. Changes to These Terms
We may update these Terms as the site, legal requirements, or services change. The updated version will be posted on this page with a new "Last updated" date. Changes apply prospectively unless a signed agreement says otherwise.
22. Contact
Questions about these Terms can be sent to hello@tentaclick.co.